Felicia Paths is committed to ensuring your satisfaction with our outdoor and travel products. Please review our Return and Refund Policy carefully to understand your rights and responsibilities.
Eligibility for ReturnsWe accept returns for items within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please email us at
[email protected] with your order number and details of the product you wish to return.
Non-Returnable ItemsCertain items are non-returnable, including:
- Gift cards
- Personalized products
- Sale items
Return ShippingCustomers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refund ProcessOnce your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at
[email protected]. We will provide instructions on how to proceed.
Late or Missing RefundsIf you havent received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at
[email protected].
Contact InformationFor any questions or concerns about our Return and Refund Policy, please reach out to us via email at
[email protected]. Our customer service team is here to assist you with any inquiries you may have.
